Frequently Asked Questions


How does the free trial work?

Sign up with no obligation - you don't need to enter any credit card details to create your GiraffePad account. You can then manage your first event from start to finish completely free. You'll have access to your event within GiraffePad for as long as you need and there are no restrictions on the number of learners you can invite. This allows you to experience the full range of GiraffePad’s features risk free - you'll only need to upgrade to a paid subscription when you are ready to use GiraffePad for additional events or add more trainers to your account.


What forms of payment do you accept?

We accept all major debit and credit cards using Stripe as our payment processor.


If I sign up to the annual subscription can I still cancel at any time?

Yes you can. You will be issued a refund to cover any time remaining on your subscription.


Do you charge per user?

GiraffePad subscriptions are charged on a per user basis. A user can be either a trainer, an administrator or both. When you first sign up your free trial comes with a single user who is in both training and administrative roles.


Do learners pay to use GiraffePad?

No. The learners you invite to your events can register, create their account and use GiraffePad and the soon-to-be released GiraffePad Mobile app free of charge. You can invite an unlimited number of learners to an unlimited number of events.


Will GiraffePad work on my smartphone?

Absolutely. GiraffePad had been built like many modern websites to work seamlessly on all smartphones. In addition, GiraffePad Mobile will soon be available on both iOS and Android devices.


Are there any limits on my monthly usage?

No. Each trainer in your account can run unlimited events with unlimited learners. Your resources storage is also unlimited although we don’t currently permit video files to be uploaded.


How do learners register with GiraffePad?

Once you have created an event in your GiraffePad account you can start to invite learners. Each leaner will receive an email invitation to register with GiraffePad. Registered learners will see events they are invited to on their dashboard. Any future invitations will appear automatically with no need to register again.